The National Consumer Disputes Redressal Commission (NCDRC) has recently decided to transfer a consumer complaint case from the West Bengal State Commission to the Odisha State Commission. This decision follows the discovery that a member of the West Bengal Commission had altered an interim order posted on the e-Jagriti platform.
Altered Order Sparks Controversy
The original order, issued on November 12, 2025, merely scheduled the next hearing date, stating that any existing interim stay would remain in effect until then. However, the revision explicitly mentioned, “prayer to interim stay be allowed till the next date,” which significantly altered the order’s implications.
On July 10, a bench consisting of NCDRC President Justice A.P. Sahi and Member Bharatkumar Pandya set aside these orders and directed the proceedings to be transferred to the Odisha State Commission. The bench emphasized the “material irregularity” and “reasonable apprehension” present in the case, justifying their intervention under Section 58(1)(b) of the Consumer Protection Act, 2019.
Allegations of Influence and Irregularity
The issue came to light following a revision petition and transfer application filed by Mani Square Limited. The company alleged that the complainant was related to an employee of the West Bengal State Commission, which may have influenced the altered order.
The dispute originated from a builder-buyer disagreement. Mani Square Limited discovered that the order initially uploaded to the e-Jagriti platform was replaced with a modified version offering interim relief. This discrepancy prompted the NCDRC to instruct the West Bengal State Commission President to investigate the matter further.
More Read
Investigation and Findings
The National Informatics Center (NIC) scrutinized the orders on the e-Jagriti platform. It was revealed that the original order was finalized by a court master but was later de-finalized by West Bengal State Commission Member Mridula Roy. Subsequently, a different order was uploaded by another court master.
The NCDRC concluded that the order was de-finalized in an irregular manner, violating natural justice principles. Both the petitioner’s and the consumer’s legal representatives concurred that the case should be transferred to a different State Commission.
Proceedings Moved to Odisha
Following the consensus, the case was officially reassigned to the Odisha State Commission. The legal team from AQUILAW, including Sanjay Basu, Piyush Agrawal, Debojyoti Das, Shreyas Awasthi, and Saloni A Kumar, represented Mani Square Limited. Advocates Pravin Bahadur and Rajnandani Dutta argued the case, while Sanjoy Kumar Ghosh, Barun Prasad, and Rupali S Ghosh represented the non-applicant.
More Read
For more details, refer to the [Judgment].
